Shipping policy
Shipping Policy
All orders are processed Wednesdays through Fridays, and usually within 2 to 4 business days (excluding weekends and holidays) after your order confirmation email arrives. You will receive another notification when your order has shipped.
Occasionally, processing times are delayed due to planned events. When this occurs, we do our best to notify you upfront during the ordering process and again in order confirmation emails.
In addition to planned delays, other delays may occur that are beyond the control of Beneath the Mountains. Such delays may include, but are not limited to, holiday order backlog, inclement weather events, postal delays, strikes, etc
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $15 flat rate shipping to addresses within the United States.
Free Shipping:
Some of our items, like our made to order designs, ship for free. If you order multiple items and some ship for free and others don’t, we will do our best to ship everything together so that you aren’t charged an additional shipping fee.
** If you get really overzealous and order so much that we can’t fit it in one shipping box, then we may charge an additional shipping fee. **
Shipping Options
Currently we only ship via USPS Priority Mail. Please note that all our shipments are sent with Signature Confirmation. We require a signature on all the jewelry we ship to you. This is due to “porch theft” and our desire to make sure you receive the wonderful jewelry we make for you.
International Shipping
At this time, we do not ship anywhere outside of the United States and Canada.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Beneath the Mountains, LLC (DBA Beneath the Mountains) is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at customer.service@beneaththemountains.com with your name and order number, and we will look into it for you.
Tracking Your USPS package
Shipping to P.O. boxes
We currently only use USPS for delivery of items to you. The USPS will ship to P.O. boxes. Because we ship using Signature Confirmation, you will be required to take a delivery slip to a window clerk at the post office in order to accept your delivery.
Refunds, returns, and exchanges (Summary)
If you are not happy with your purchase, we will accept a return of a new unused product within 30 days of the original purchase date. Once we receive the returned item in new, unworn, condition, Beneath the Mountains, LLC will give a full refund excluding initial and return shipping costs.
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Beneath the Mountains, LLC will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may charge a $20 restocking fee or send it back to you. All goods will be inspected on return.
In the event that your order arrives damaged in any way, please email us as soon as possible at customer.service@beneaththemountains.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Please read the FULL returns, refunds, and exchanges policy here.
If you have any further questions, please don't hesitate to contact us at info@beneaththemountains.com.